Camden Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Camden Man and Van provides man and van, removals, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 Client means the person, firm or company booking or using our services.

1.2 Services means any man and van, removal, transport, loading, unloading, packing, storage arrangement, or related services provided by us.

1.3 Vehicle means any van or other vehicle used by us to perform the services.

1.4 Goods means the items, belongings, furniture, equipment or materials which we are requested to move, transport, handle, or otherwise deal with.

1.5 Contract means the agreement between us and the client for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 We provide man and van and removal services primarily within London and surrounding areas, with journeys to and from other locations by prior agreement.

2.2 The exact scope of services, including the date, time, locations, number of personnel, and size of vehicle, will be agreed at the time of booking.

2.3 We reserve the right to decline any booking or request for services at our discretion, including where access is unsafe, the job is not reasonably practicable, or where requested services fall outside our normal operations.

3. Booking Process

3.1 Bookings may be made by the client through our online forms, written communication, or other accepted request methods as notified by us from time to time.

3.2 When requesting a quote, the client must provide accurate and complete information, including but not limited to addresses, access details, approximate inventory, special handling requirements, parking conditions, and timing constraints.

3.3 Any quote we provide is based on the information supplied by the client and is not binding if that information is inaccurate, incomplete, or changes materially.

3.4 A booking will be treated as confirmed only when we have expressly accepted it and, where required, a deposit or prepayment has been made by the client. Until that point, we have no obligation to provide services.

3.5 The client must notify us as soon as possible of any change to the booking details, including changes to inventory, access, timings, or contact information. Changes may result in an adjustment to the price or require a new booking.

4. Access, Parking and Client Responsibilities

4.1 The client is responsible for ensuring suitable access at both collection and delivery addresses, including arranging parking permissions or permits where required.

4.2 Any parking charges, fines, or penalties incurred as a direct result of insufficient or incorrect information provided by the client, or failure to arrange proper parking, will be chargeable to the client.

4.3 The client must ensure that the premises are safe for our personnel, free from serious hazards, and that any lifts, stairways or access routes are available and suitable for moving goods.

4.4 The client is responsible for the supervision of children, pets, and any third parties present during the service, and must ensure they remain clear of loading and unloading areas.

5. Packing, Preparation and Excluded Items

5.1 Unless otherwise agreed in writing, the client is responsible for packing, securing and labelling all goods in suitable containers or wrappings that are fit for transport.

5.2 We may refuse to move goods that are not properly packed, are excessively heavy or bulky for safe handling, or present a risk of damage or injury.

5.3 The client must remove or secure all contents of drawers, cupboards, and appliances, and ensure that washing machines, dishwashers, and similar items are disconnected and drained before transport, unless we have specifically agreed to perform such tasks.

5.4 The following items are not accepted for transport under any circumstances: hazardous materials, explosives, flammable liquids, illegal goods, live animals, perishable food or plants likely to suffer damage, or any items whose possession or transport may breach applicable law.

5.5 If the client includes any excluded items without our knowledge, such items will be moved entirely at the client's risk and we accept no liability for loss, damage, or legal consequences arising from them.

6. Payments and Charges

6.1 Our charges may be calculated on a fixed price basis, hourly rates, or a combination of both, as agreed at the time of booking.

6.2 Where services are charged by the hour, the chargeable time starts from the agreed arrival time at the collection address or the actual time of arrival, whichever is later, and ends upon completion of unloading at the final destination.

6.3 All amounts are payable in the currency and by the payment methods we specify. We reserve the right to request full or partial payment in advance, including deposits, particularly for larger jobs or long-distance moves.

6.4 Any waiting time, delays caused by the client, extended loading or unloading, additional stops, or changes to the service that increase time or distance may result in additional charges.

6.5 Payment is due at the time specified in our quotation or booking confirmation. Unless otherwise agreed, payment is due on completion of the service on the day of the move.

6.6 If the client fails to pay any sum when due, we reserve the right to charge reasonable late payment fees and to withhold further services until all outstanding sums are settled in full.

7. Cancellations, Rescheduling and No-Shows

7.1 The client may cancel or reschedule a booking by giving us clear notice. Any request to cancel or reschedule is only effective when acknowledged by us.

7.2 We may apply cancellation or rescheduling charges, particularly where short notice is given. These may include retaining all or part of any deposit or charging a proportion of the quoted fee to cover time and resources allocated.

7.3 If the client is not present, or no authorised person is available, at the agreed time and location, we may treat this as a cancellation and charge a no-show fee, up to the full amount of the booking.

7.4 We reserve the right to cancel or reschedule the service due to circumstances beyond our reasonable control, including but not limited to severe weather, accidents, vehicle breakdown, illness, road closures, or safety concerns. In such cases, we will seek to arrange an alternative time or provide a refund of any prepayments made for the affected booking, but we will not be liable for any consequential losses.

8. Delays and Arrival Times

8.1 Any times provided for arrival or completion are estimates only. While we make reasonable efforts to meet agreed schedules, external factors such as traffic, roadworks and weather can cause delays.

8.2 We will not be liable for any loss, expense or inconvenience caused by late arrival or delay where this is due to circumstances beyond our reasonable control.

8.3 The client is responsible for checking access times at the collection and delivery addresses, including any restrictions imposed by building management, landlords, or local regulations.

9. Our Liability for Loss or Damage

9.1 We will take reasonable care in handling and transporting the client's goods. However, our liability is subject to the limitations and exclusions set out in this section.

9.2 We will not be liable for loss or damage arising from inherent defects, pre-existing damage, normal wear and tear, weak or fragile items that are not adequately protected, or goods packed by the client in unsuitable containers.

9.3 We will not be responsible for loss of or damage to cash, jewellery, watches, precious metals, stones, securities, important documents, or items of exceptional value unless we have expressly agreed in writing to accept responsibility for such items prior to the move.

9.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable replacement or repair cost, subject to any specific limits stated in our quotation or booking confirmation.

9.5 We will not be liable for indirect or consequential losses, including but not limited to loss of profits, loss of use, loss of opportunity, or any loss arising from delay, missed appointments, or related arrangements made by the client.

9.6 The client must inspect goods and premises as soon as reasonably possible after completion of the service. Any claim for loss or damage must be notified to us in writing within a reasonable time, giving full details of the alleged loss or damage, the items affected, and supporting information.

10. Client Warranties and Indemnities

10.1 The client warrants that they are the owner of the goods, or are otherwise authorised by the owner to arrange their removal or transport.

10.2 The client warrants that the goods do not include any prohibited or hazardous items and that all required permissions, permits, or consents relating to access, parking, loading and unloading have been obtained.

10.3 The client agrees to indemnify us against all claims, damages, costs and expenses arising from any breach of these warranties or from the presence of illegal, hazardous, or improperly declared items.

11. Waste, Disposal and Environmental Regulations

11.1 We are not a general waste carrier. Any removal or disposal of waste, rubbish, or unwanted items is subject to prior agreement and may incur additional charges.

11.2 Where we agree to remove items for disposal, the client confirms that they have the right to dispose of such items and that they are not prohibited materials or items requiring specialist handling under applicable regulations.

11.3 We will handle any agreed disposal in line with relevant waste and environmental regulations. Items may be taken to licensed facilities or recycling centres, or otherwise managed in accordance with lawful practices.

11.4 We reserve the right to refuse to take away any items we reasonably believe to be hazardous, contaminated, or in breach of local waste regulations.

12. Storage and Third Party Services

12.1 If we arrange storage of goods with a third party on behalf of the client, the storage will be subject to the third party's own terms and conditions, which the client agrees to be bound by.

12.2 While we will take reasonable care in arranging such services, we are not liable for acts or omissions of third party storage providers or other subcontractors beyond our direct control.

13. Insurance

13.1 We maintain insurance appropriate to the nature of our services, subject to policy terms, conditions and exclusions.

13.2 The client is responsible for arranging any additional insurance cover they consider necessary for their goods, premises, or specific circumstances, including cover for high value or fragile items.

14. Complaints and Dispute Resolution

14.1 If the client is dissatisfied with any aspect of the service, they should raise the issue with us as soon as possible so that we can seek to resolve it.

14.2 We will investigate complaints in a fair and timely manner and may request further information, photographs, or evidence to assist with our review.

14.3 Nothing in this section limits the client's legal rights to take further action through the courts where a dispute cannot be resolved by agreement.

15. Data Protection and Privacy

15.1 We will collect and use personal data provided by the client only for the purposes of handling enquiries, providing quotations, arranging and delivering services, processing payments, and related administrative functions.

15.2 We will take reasonable steps to protect personal data and will not sell or disclose it to unrelated third parties except where required to perform the contract, comply with legal obligations, or with the client's consent.

16. Amendments and Severability

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that contract.

16.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will remain in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any contract between us and the client, are governed by and shall be construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of our services, without prejudice to any mandatory rights the client may have under applicable consumer protection laws.

By confirming a booking or using our services, the client acknowledges that they have read, understood and agree to these Terms and Conditions.